Chris is a lead experience designer working for Adaptive Path out of their Austin office. With an MFA from the Savannah College of Art and Design, Chris has taught design at both NYU and Austin Community College.
Having worked in digital media since 1996, Chris sees himself as a multidisciplinary designer specialising in digital products and services.
Chris has spoken at numerous conferences including SXSW, The IA Summit and Web Visions. He’s also a regular at Adaptive Path’s own UX Intensive and UX Week events.
Chris is an expert in mapping the user experience and always delivers a beautifully designed presentation packed full of practical advice. So we’re looking forward to him running a workshop at UX London.
Mapping the Experience
As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly critical to find ways to gain insight about customers’ interactions with your service.
Experience maps offer a framework for mapping human experiences across multiple situations and interactions. These maps ensure that every occasion where your organization touches or connects with a person’s life is appropriate, relevant, meaningful, and endearing.
Experience maps are intended to be catalysts, not conclusions. We’ll focus on the power and peril of the touchpoint—where customers connect with your product or service, and map the customer journey across touchpoints and channels.
The structure for the session will be a mix of shared insights and case studies followed by group activities to put the ideas into practice. When you wrap up the day, you will have:
- Guiding principles for engaging with people across time and space
- A framework for mapping human experience across multiple situations and interactions
- Skills and tools for generating concepts for appropriate, relevant, meaningful, and endearing “touching”
Reasons to attend
- 1Spend 3 whole days improving your UX skills
- 2Meet your peers and share new ways of thinking
- 3See world class speakers from the UX industry
"I came. I listened. I stayed. Great event, great crowd, great venue. Learn, network, enjoy."Don Norman Speaker at UX London 2009