Ben has a background in both Fine Art and Business, so he naturally started out working for web design agencies like Oyster Partners and Razorfish. However towards the end of the first dotcom boom, Ben moved into the field of service design by setting up live|work.
One of Ben’s early successes involved designing the entire Streetcar service experience, creating one of the fastest growing car clubs in Europe. Since then he has worked on a range of high-profile projects for both private and public sector clients. It’s no wonder that he was voted one of the top 20 most influential designers in IKON magazine.
With his background on the web, he was the perfect choice to write a book named Service Design for Rosenfeld Media, something he will no doubt be drawing upon during his session at UX London.
From users to customers
Ben Reason will talk about how the livework team - many of whom have a UX background - have developed service design with specific focus on how digital changes services in a range of industries. With case studies from Telecoms, Public Sector and Transport Ben will show how designers can take a holistic view of the customer experience and the business goals and how this approach can improve UX design and digital solutions.
Reasons to attend
- 1Spend 3 whole days improving your UX skills
- 2Meet your peers and share new ways of thinking
- 3See world class speakers from the UX industry
"I came. I listened. I stayed. Great event, great crowd, great venue. Learn, network, enjoy."Don Norman Speaker at UX London 2009